Maximum time payment for orders using home delivery services:
Promotional Items: 02 days from date of purchase order
Catalogue Items: 03 days from date of purchase order
Note: We only guarantee sales calculated at the time the company for orders on the last day of the month if we receive payment via bank transfer 12 noon. If the amount paid via bank transfer is received afterover time, we will not guarantee sales of the siblings will be included in thethe currently month.
The transporter makes an appointment with member about delivery time
Member has to handover and check piece by piece with transporter when the products are delivered to them, before the transporter leaves
Sign off in the Delivery note
In the case Missing/broken/wrong items: must to fill up and sign off in the Delivery Incident report. Send Delivery Incident report and copy of Red VAT invoice to Sophie by fax (08) 3872 6133 or scan to email address: baohanh.giaohang@sophieparis.vn
After sign off in the Delivery note and the transporter left, Sophie can’t accept if the member want to complaint missing/broken/wrong items